Shop from home with the comfort of knowing that your order is backed by a 100% Money Back Guarantee. Our money-back guarantee means you don't risk a cent!
Whey-Factory.com provides a 30-day 100% money-back guarantee for any nutritional supplements and vitamins you are not completely satisfied with.
Order with confidence!
At Whey-Factory.com, your satisfaction is our top priority. If for any reason you are not happy with the product youve purchased, we guarantee a full refund, less any shipping fees. Simply return the unused portion within 30 days to receive a prompt refund on the purchase price of the product. We are able to offer you this kind of guarantee because we have complete confidence in the quality and effectiveness of every single product we make. Once youve tried a Whey-Factory.com product youll understand exactly why we are so confident.
We accept the return of all products only if they are returned within 30 days of receipt at home. Products must be in the original packaging. Products must be shipped back to us at the customers' expense. All merchandise must be insured properly by the customer. Refunds will be issued upon receipt of the returned products. One order only per customer will be refunded. Shipping charges cannot be refunded. If items are not insured properly and get lost when returned, we cannot grant refunds. If available, please include your invoice or packing slip with your return. Please enclose a note explaining the reason for your dissatisfaction so we will know what we need to do to improve our future product performance. * We provide free return shipping if your return is the result of our error.
How Do I Return A Product?
It is important to contact our Customer Service Department before you return your items so we can better care for your account. Please call or e-mail us at firstname.lastname@example.org with the following information:
Your order number
Whether you would like a refund or a replacement product;
The reason for your return:
-Incorrect item(s) shipped;
-Exchange an item;
-Other, please explain.
A Customer Service Rep will respond promptly with a return confirmation message and (if necessary) shipment instructions for returning the item.
We carefully pack and inspect all boxes before they are shipped. However, damages can occur during transit. If you receive damaged product, please follow the instructions below to ensure that you get full credit:
- Hold the product at your location.
- Make a list of all the damaged items.
- Take photographs of all the damaged product and send the photograph(s) to email@example.com.
We will contact you with further instructions once we have reviewed the issue. Do not dispose of anything in the shipment from product to shipping box. Rest assured that Whey-Factory will replace all products free of charge for all items legitimately damaged during transit.
Shipments may take 2-8 days depending on the courier used and on your location. Please see below for approximate delivery dates.
*may exceed time given due to distance
|ATLANTIC PROVINCES (NB, NS, PE, NL)
|WESTERN PROVINCES (MB, SK, AB, BC)
|TERRITORIES (NT, NU, YT)
If your order hasn't arrived within the time limit above, please contact us and we can track your shipment for you. If our couriers have misplaced or lost your order, we will replace your order free of charge.
We appreciate your patience if any of these issues arise, as sometimes, things happen above and beyond our control
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